Paradisus respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use and protect information when you visit our website, contact us or use our services.

For the purposes of UK data protection law, Paradisus is responsible for the personal information described in this policy.

You can find our contact details at:

https://paradisusgardendesign.co.uk/contact/

Information We Collect

We may collect personal information when you contact us, submit an enquiry through our website or communicate with us regarding our services.

This may include:

• Your name
• Email address
• Telephone number
• Home or project address
• Information about your garden, property or proposed project
• Details you provide within an enquiry or other correspondence
• Records of our communications with you

We may also collect limited technical information when you use our website, such as:

• IP address
• Browser and device type
• Pages visited
• How you arrived at the website
• Approximate geographic location
• Website usage and interaction information

Some of this information may be collected through cookies or similar technologies.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Discuss potential garden design, landscaping or maintenance projects
• Prepare quotations or proposals
• Provide and manage our services
• Communicate with existing and prospective clients
• Maintain records relating to our work
• Improve our website and services
• Understand how visitors use our website
• Maintain the security and performance of the website
• Meet legal, accounting or regulatory requirements

We will only use personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include fulfilling or taking steps towards a contract with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

Contact Forms and Enquiries

When you submit an enquiry through our website, the information you provide is sent to us so that we can respond to your request.

Please avoid submitting sensitive personal information through our website unless it is genuinely necessary.

Information submitted through our contact forms may also be processed by our website hosting, email or technical service providers where necessary to deliver the enquiry to us.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information may be retained so that we can respond to you, maintain an appropriate record of our communications and follow up where reasonably necessary.

Where you become a client, we may retain information relating to your project for longer periods where required for contractual, accounting, taxation, insurance or legal purposes.

We periodically review the information we hold and delete or anonymise information that is no longer required.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business or provide our services. These may include:

• Website hosting and maintenance providers
• Email and IT providers
• Website analytics providers
• Professional advisers such as accountants or legal advisers
• Contractors, suppliers or other professionals involved in delivering a project where appropriate
• Authorities or regulators where required by law

Where third parties process personal information on our behalf, we expect them to handle it securely and only for the purposes for which it has been provided.

International Data Transfers

Some of the technology or service providers used by our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

Cookies

What Are Cookies?

Cookies are small files stored on your computer, phone or other device when you visit a website. They can help websites function correctly, remember preferences and provide information about how visitors use a website.

Our website may also use similar technologies that perform comparable functions.

Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for the website to operate properly. They may be used for functions such as security, website functionality, remembering privacy choices and managing website sessions.

Because these cookies are necessary for the website to function, they may be used without asking for consent.

Analytics Cookies

Analytics cookies help us understand how people use the website, such as which pages are visited, how visitors reached the site and how users interact with its content.

Where analytics cookies require consent, they will only be activated after you have chosen to allow them.

Functional Cookies

These cookies may remember choices or preferences and provide additional website functionality.

Where required, they will only be used with your consent.

Marketing Cookies

If advertising or marketing technologies are used on the website, cookies may be used to measure advertising performance or understand interactions with marketing campaigns.

Such cookies will only be used where appropriate consent has been obtained.

Third-Party Cookies

Some website functionality may be provided by third-party services. These services may set their own cookies or process technical information when they are enabled.

Depending on the services used on the website, these could include tools for:

• Website analytics
• Embedded maps
• Video or other embedded media
• Spam prevention and website security
• Advertising or conversion measurement

The cookies actually used may change from time to time as the website and its services are updated.

Managing Your Cookie Preferences

When you first visit the website, you may be given the option to accept or reject non-essential cookies.

You can change or withdraw your cookie choices using the cookie preferences control provided on the website, where available.

You can also control or delete cookies through your browser settings. Please be aware that disabling some cookies may affect how certain parts of the website function.

Non-essential cookies are not intended to be placed on your device before the required consent has been given. ICO

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely on consent

These rights are not absolute and may depend on the circumstances and our legal obligations.

To exercise any of these rights, please contact us using the details on our Contact page.

Complaints

If you have concerns about how we handle your personal information, please contact us first and we will try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies separately.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technologies or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact Paradisus using the details on our Contact page:

https://paradisusgardendesign.co.uk/contact/